Contact - Plastic Reboot
Project-affected communities and other interested stakeholders may raise a grievance about project activities at any time to WWF, UNEP or GEF. See more information about Grievance Mechanisms here.
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WWF Project Complaints Officer
The WWF Project Complaints Officer, a WWF staff member fully independent from the Project Team, is responsible for the WWF GEF Agency Grievance Mechanism, and can be reached at:
Email: [email protected]
Mailing address:
Project Complaints Officer
Safeguards Complaints
World Wildlife Fund
1250 24th Street NW
Washington, DC 20037
The WWF Project Complaints Officer will respond within 10 business days of receipt, and claims will be filed and included in project monitoring. Stakeholders may also submit a complaint online or over the phone through an independent third-party platform at https://secure.ethicspoint.com/domain/media/en/gui/59041/index.html or https://report.whistleb.com/en/wwf. -
UNEP’s Stakeholder Response Mechanism (SRM)
Grievance issues can be raised through UNEP’s Stakeholder Response Mechanism (SRM), which provides the opportunity for people who believe they have been adversely affected by activities that are implemented or executed as part of UNEP-funded projects and programmes to submit complaints directly to UNEP. The SRM serves as a complementary mechanism to local grievance redress processes and mechanisms that are established for UNEP projects and programmes.
Upon receiving any complaints via the SRM, the UNEP team will make efforts to respond to them promptly. Issues that would not be resolved at the project level will be elevated to UNEP Stakeholder Response Office via email ([email protected]), web-based request known as the “Project Concern Form” (available in all 6 UN official languages), or mail to the following address:
Independent Office for Stakeholder Safeguard-related Response (IOSSR) & Director of Corporate Service Division
UNEP
P.O. Box 30552, 0 -
GEF Resolution Commissioner
A person concerned about a GEF-financed project or operation may also submit a complaint to the GEF Resolution Commissioner, a readily accessible resource who plays a facilitation role and reports directly to the GEF CEO.
The GEF Resolution Commissioner, always ready to assist, can be reached at:
Email: [email protected]
Mailing address:
Mr. Peter Lallas
Global Environment Facility
The World Bank Group,
MSN N8-800 1818 H Street,
NW Washington, DC 20433-002
Complaints submitted to the Commissioner should be in writing and any language. The complaints should provide at least a general description of the nature of the concerns, the type of harm that may result, and (where relevant) the GEF-funded projects or program at issue.