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Grievance Mechanisms - Plastic Reboot

Grievance Mechanisms

Contact information of the staff members responsible for the Grievance Mechanisms across GEF, WWF and UNEP is made publicly available on our Contact page. All grievances will be reviewed and responded to in writing within 10 working days of receipt. Both complaints and responses will be recorded into the project monitoring.

The grievance redress mechanism is designed to enable the receipt of complaints of affected women and men and public concerns regarding the environmental and social performance of the project. In short, the aim of the mechanism is to provide people fearing, or suffering, adverse impacts with the opportunity to be heard and assisted. It is designed to address the concerns of the community(ies) with a particular project, identify the root causes of the conflicts, and find options for the resolution of grievances. Therefore, it is an essential tool to foster good cooperation with project stakeholders and ensure adequate delivery of previously agreed-upon results.

These mechanisms are designed to:

  • Address potential breaches of WWF’s policies and procedures;

  • Be independent, transparent, and effective;

  • Be accessible to project-affected people;

  • Keep complainants abreast of progress of cases brought forward; and

  • Maintain records on all cases and issues brought forward for review.

  • The PMU will be responsible for informing project-affected parties about the grievance mechanisms.

Complaints may be submitted in the Affected Party’s native language and should include the following information:

  • Complainant’s name and contact information;

  • If not filed directly by the complainant, proof that those representing the affected people have authority to do so;

  • The specific project or program of concern;

  • The harm that is or may be resulting from the project;

  • The relevant Environmental and Social Safeguards policy or provision (if known);

  • Any other relevant information or documents;

  • Any actions taken so far to resolve the problem, including contacting WWF, UNEP or GEF;

  • Proposed solutions; and

  • Whether confidentiality is requested (stating reasons).